However.cx
Last Updated: November 2025
1. AGREEMENT TO TERMS
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and However.cx (ABN 37 227 921 139, "we," "us," or "our") governing your access to and use of the However.cx website (www.however.cx) and our digital products, including:
- Career Intelligence Guide
- Digital Readiness Assessment
- Skills Translator Assessment
By accessing our website, purchasing any digital product, or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our website or services.
2. DESCRIPTION OF SERVICES
2.1 Digital Products
However.cx provides digital career development products specifically designed for customer success professionals:
Career Intelligence Guide: A comprehensive digital guide providing insights, strategies, and actionable advice for customer success career development and transition planning.
Digital Readiness Assessment: An interactive assessment tool that evaluates your current skills, identifies gaps, and provides personalized recommendations for career advancement within customer success or adjacent fields.
Skills Translator Assessment: A specialized assessment that analyzes your customer success skills and translates them into language relevant for other industries and roles, with tailored positioning strategies.
2.2 Nature of Products
All products are delivered in digital format (PDF, online assessment platform, or downloadable materials) and are for personal, non-commercial use only. These products provide general career guidance and assessment tools and do not constitute professional career counseling, employment guarantees, or personalized advice for specific situations.
3. PURCHASE AND PAYMENT
3.1 Pricing and Payment
All prices are displayed in Australian Dollars (AUD) unless otherwise stated and include applicable GST where required. Payment is due at the time of purchase through our secure payment processor. We accept credit cards, debit cards, and other payment methods as indicated at checkout.
3.2 Taxes
You are responsible for paying any applicable taxes, duties, or government charges. If you are located in Australia, GST will be added to your purchase where applicable.
3.3 Order Confirmation
Upon successful payment, you will receive an order confirmation email containing access instructions or download links for your purchased digital product(s). Please ensure your email address is correct at checkout.
4. DIGITAL PRODUCT DELIVERY AND ACCESS
4.1 Delivery Method
Digital products are delivered electronically via email or through your user account on our website immediately following payment confirmation. Assessment products may require account creation to access interactive features.
4.2 Access Period
Once purchased, you have perpetual access to download and use the digital products for your personal use. However, we reserve the right to discontinue products or platform access with reasonable notice. We recommend downloading and saving all materials upon receipt.
4.3 Technical Requirements
You are responsible for ensuring you have the necessary technology, internet connection, and software (e.g., PDF reader) to access and use our digital products. We are not responsible for technical issues on your end that prevent access.
5. REFUND AND CANCELLATION POLICY
5.1 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all digital products. If you are not satisfied with your purchase, you may request a full refund within 30 days of purchase by contacting us at support@however.cx with your order number and reason for the refund request.
5.2 Refund Processing
Approved refunds will be processed within 5-10 business days to your original payment method. Upon issuing a refund, your access to the digital product will be terminated, and you must delete all downloaded materials.
5.3 Exceptions
Refund requests made after 30 days will be considered on a case-by-case basis. We reserve the right to refuse refunds for fraudulent purchases or misuse of our refund policy.
6. USER ACCOUNTS
6.1 Account Creation
Some products may require you to create an account. You agree to provide accurate, current, and complete information during registration and to update such information to maintain its accuracy.
6.2 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access or security breach.
6.3 Account Termination
We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent, abusive, or illegal activity.
7. INTELLECTUAL PROPERTY RIGHTS
7.1 Ownership
All content, materials, assessments, guides, frameworks, trademarks, logos, and intellectual property provided through our website and digital products are owned by However.cx or our licensors and are protected by Australian and international copyright, trademark, and other intellectual property laws.
7.2 Limited License
Upon purchase, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the digital products for your personal, non-commercial purposes only. This license does not include any right to:
- Resell, redistribute, or share the products with others
- Modify, adapt, or create derivative works
- Use the products for commercial purposes
- Remove any copyright or proprietary notices
- Reverse engineer or decompile any assessment tools or software
7.3 User-Generated Content
If you provide feedback, testimonials, or other content to us, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, and display such content for marketing and improvement purposes.
8. PROHIBITED USES
You agree not to:
- Violate any applicable laws or regulations
- Share your account credentials or purchased products with others
- Use automated systems or bots to access our services
- Attempt to gain unauthorized access to our systems or data
- Upload viruses or malicious code
- Engage in any fraudulent activity or misrepresent your identity
- Use products in a manner that infringes on the rights of others
- Reproduce, duplicate, copy, sell, or exploit any portion of the products without written permission
9. DISCLAIMERS AND LIMITATIONS
9.1 No Professional Advice
Our digital products provide general information and self-assessment tools for career development purposes. They do not constitute professional career counseling, legal advice, or personalized recommendations for your specific situation. You should consult with qualified professionals before making significant career decisions.
9.2 No Employment Guarantees
We make no guarantees regarding employment outcomes, salary improvements, job placements, or career advancement results from using our products. Your career success depends on numerous factors beyond the scope of our products.
9.3 "As Is" Provision
Our website and digital products are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
9.4 Accuracy of Information
While we strive to provide accurate and up-to-date information, we do not warrant that the content in our products is completely accurate, reliable, current, or error-free. The job market, industry standards, and career practices evolve, and information may become outdated.
10. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, However.cx and its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or other intangible losses resulting from:
- Your use or inability to use our products or services
- Any career decisions or actions taken based on our products
- Unauthorized access to or alteration of your data
- Technical malfunctions or interruptions in service
Our total liability to you for any claims arising from your use of our products shall not exceed the amount you paid for the specific product giving rise to the claim.
Nothing in these Terms excludes or limits our liability for fraud, death or personal injury caused by negligence, or any other liability that cannot be excluded or limited under Australian law.
11. PRIVACY AND DATA PROTECTION
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our Privacy Policy.
We collect personal information including your name, email address, payment information, and assessment responses. This information is used to deliver products, improve our services, and communicate with you. We do not sell your personal information to third parties.
12. MODIFICATIONS TO TERMS AND SERVICES
12.1 Changes to Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website with a new "Last Updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.
12.2 Changes to Products
We may update, modify, or discontinue any digital product or feature at any time without prior notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of services.
13. TERMINATION
We may terminate or suspend your access to our services immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the products ceases immediately, and you must delete all downloaded materials.
Provisions of these Terms that by their nature should survive termination shall survive, including intellectual property provisions, disclaimers, limitation of liability, and dispute resolution clauses.
14. DISPUTE RESOLUTION AND GOVERNING LAW
14.1 Governing Law
These Terms shall be governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of law provisions.
14.2 Dispute Resolution
If a dispute arises between you and However.cx, we encourage you to first contact us at support@however.cx to seek an informal resolution. If the dispute cannot be resolved informally, you agree that any legal action must be commenced within one year after the claim arose.
14.3 Jurisdiction
You agree to submit to the exclusive jurisdiction of the courts located in Sydney, New South Wales, Australia for the resolution of any disputes.
15. GENERAL PROVISIONS
15.1 Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and However.cx regarding your use of our services and supersede all prior agreements and understandings.
15.2 Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.
15.3 Waiver
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
15.4 Assignment
You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
15.5 Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, or internet service failures.
16. CONTACT INFORMATION
If you have any questions, concerns, or complaints regarding these Terms of Service, please contact us:
Email: support@however.cx
Website: www.however.cx
Business Name: However.cx
ABN: [Your ABN Number]
Location: Sydney, New South Wales, Australia
We aim to respond to all inquiries within 2 business days.
17. ACKNOWLEDGMENT
BY PURCHASING OR USING OUR DIGITAL PRODUCTS, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE, UNDERSTAND THEM, AND AGREE TO BE BOUND BY THEM. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT USE OUR SERVICES OR PRODUCTS.
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End of Terms of Service