However.cx

Last Updated: November 2025

1. INTRODUCTION

However.cx (ABN 37 227 921 139, "we," "us," or "our") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you:

  • Visit our website at www.however.cx
  • Purchase our digital products (Career Intelligence Guide, Digital Readiness Assessment, Skills Translator Assessment)
  • Subscribe to our email communications
  • Create an account or use our assessment tools
  • Interact with us through social media or customer support

By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us, including:

Contact Information: Name, email address, phone number (if provided), and mailing address for order fulfillment and communication purposes.

Account Information: Username, password, and profile information when you create an account to access our assessment tools.

Payment Information: Billing address and payment details. Note: Credit card information is processed securely through our third-party payment processors (Stripe and PayPal) and is not stored on our servers.

Assessment Data: Responses to questions in our Digital Readiness Assessment and Skills Translator Assessment, including information about your professional experience, skills, career goals, and work preferences.

Professional Information: Current job title, company, industry, years of experience, and other career-related details you choose to share.

Communications: Messages, feedback, testimonials, survey responses, and any other information you provide when contacting us or participating in research.

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain technical information:

Device and Browser Information: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.

Usage Data: Pages viewed, time spent on pages, links clicked, referring website, date and time of visit, and navigation patterns through our website.

Location Data: General geographic location based on IP address (country, state/region, city level).

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

  • Social media platforms (LinkedIn, Instagram, TikTok) if you interact with our content or link your accounts
  • Payment processors providing transaction confirmation and fraud prevention data
  • Analytics providers helping us understand website traffic and user behavior
  • Marketing platforms where you've opted in to communications

3. HOW WE USE YOUR INFORMATION

We use your personal information for the following purposes:

3.1 Product Delivery and Service Provision

  • Process your purchases and deliver digital products
  • Create and manage your account
  • Generate personalized assessment reports and recommendations
  • Provide customer support and respond to your inquiries
  • Send transactional emails (order confirmations, receipts, product access information)

3.2 Communication and Marketing

  • Send newsletters, product updates, and educational content (with your consent)
  • Notify you about new products, features, or special offers
  • Conduct surveys and research to improve our services
  • Request testimonials and feedback (with your permission)

3.3 Business Operations and Improvement

  • Analyze user behavior and preferences to improve our products and website
  • Develop new products and features based on user needs
  • Conduct market research and competitive analysis
  • Monitor and improve website performance and user experience
  • Generate aggregated, anonymized statistics for business insights

3.4 Legal and Security

  • Comply with legal obligations and respond to lawful requests
  • Prevent fraud, unauthorized access, and security threats
  • Enforce our Terms of Service and protect our legal rights
  • Resolve disputes and investigate complaints

4. HOW WE SHARE YOUR INFORMATION

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who assist us in operating our business, including:

Payment Processors: Stripe and PayPal for secure payment processing

E-commerce Platform: BigCommerce for website hosting and product delivery

Email Service Provider: ConvertKit (or similar) for sending newsletters and automated emails

Analytics Providers: Google Analytics and Facebook Pixel for website analytics and advertising

Cloud Storage: Secure cloud services for data storage and backup

Customer Support Tools: Help desk and communication platforms

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.2 Business Transfers

If However.cx is involved in a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your information.

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

  • Valid legal processes (court orders, subpoenas, warrants)
  • Government or regulatory investigations
  • Enforcement of our Terms of Service or protection of our rights
  • Prevention of fraud or security threats
  • Protection of the safety of any person

4.4 With Your Consent

We may share your information with third parties when you explicitly consent, such as when you agree to let us publish your testimonial or participate in a case study.

4.5 Aggregated Data

We may share aggregated, anonymized data that cannot identify you individually for research, marketing, or business development purposes.

5. COOKIES AND TRACKING TECHNOLOGIES

5.1 What Are Cookies

Cookies are small text files stored on your device when you visit our website. We use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and deliver personalized content.

5.2 Types of Cookies We Use

Essential Cookies: Necessary for website functionality, including login, payment processing, and account access. These cannot be disabled.

Analytics Cookies: Help us understand how visitors use our website (Google Analytics). These cookies collect information about page views, time on site, and traffic sources.

Marketing Cookies: Track visitors across websites to display relevant advertisements and measure campaign effectiveness (Facebook Pixel, Google Ads).

Preference Cookies: Remember your settings and preferences for future visits.

5.3 Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. However, disabling certain cookies may limit your ability to use some website features.

To opt out of Google Analytics tracking, visit: https://tools.google.com/dlpage/gaoptout

To manage Facebook advertising preferences, visit: https://www.facebook.com/settings/?tab=ads

6. DATA SECURITY

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:

  • SSL/TLS encryption for data transmission
  • Secure servers with firewall protection
  • Encrypted storage of sensitive data
  • Regular security assessments and updates
  • Limited employee access to personal information on a need-to-know basis
  • Secure password requirements for user accounts
  • Regular data backups to prevent loss

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

7. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Typical retention periods:

Account Information: Retained while your account is active and for 2 years after account closure for legal and business purposes.

Purchase Records: Retained for 7 years to comply with Australian tax and accounting requirements.

Assessment Data: Retained while your account is active and for 1 year after your last interaction with us.

Marketing Communications: Retained until you unsubscribe, then removed within 30 days.

Website Analytics: Aggregated analytics data retained for business insights; individual session data automatically expires according to analytics provider settings.

When information is no longer needed, we securely delete or anonymize it.

8. YOUR PRIVACY RIGHTS

Under Australian privacy law, you have the following rights regarding your personal information:

8.1 Access and Correction

You have the right to request access to the personal information we hold about you and to request correction of any inaccurate, incomplete, or outdated information. You can update most information directly through your account settings.

8.2 Data Portability

You can request a copy of your personal information in a structured, commonly used format for transfer to another service provider.

8.3 Deletion

You can request deletion of your personal information, subject to legal retention requirements. Note that deletion may limit your ability to use our services or access previously purchased products.

8.4 Marketing Opt-Out

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email or by contacting us directly. Note that you will still receive transactional emails related to your purchases.

8.5 Objection and Restriction

You can object to certain processing of your personal information or request that we restrict how we use your information.

8.6 Lodge a Complaint

If you believe we have breached your privacy rights, you can lodge a complaint with us at privacy@however.cx. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

Phone: 1300 363 992

Website: www.oaic.gov.au

8.7 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@however.cx with your request. We will respond within 30 days and may need to verify your identity before processing your request.

9. INTERNATIONAL DATA TRANSFERS

Your personal information may be transferred to and stored on servers located outside of Australia, including in the United States and other countries where our service providers operate.

When we transfer your information internationally, we ensure appropriate safeguards are in place, including:

  • Contracts with service providers requiring equivalent data protection standards
  • Compliance with the Australian Privacy Principles for cross-border disclosure
  • Use of service providers certified under recognized privacy frameworks

By using our services, you consent to the transfer of your information to these countries.

10. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are under 18, please do not provide any information to us.

If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us at privacy@however.cx.

11. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, social media platforms, or services that are not operated by us. This Privacy Policy does not apply to third-party websites.

We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. Providing your information to third parties is at your own risk.

12. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

  • Posting the updated Privacy Policy on our website with a new "Last Updated" date
  • Sending an email notification to registered users
  • Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

13. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Privacy Contact Email: privacy@however.cx

General Email: support@however.cx

Website: www.however.cx

Business Name: However.cx

ABN: [Your ABN Number]

Location: Sydney, New South Wales, Australia

We are committed to working with you to resolve any privacy concerns. We aim to respond to all privacy inquiries within 30 days.

14. ACKNOWLEDGMENT AND CONSENT

BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS DESCRIBED HEREIN.

If you do not agree with this Privacy Policy, please do not use our website or services.

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End of Privacy Policy