Q: Are you a certified career counselor? A: No. The tools and frameworks are based on 20+ years of post-sales leadership experience and extensive research into career development practices. These represent my professional opinions and observations, not formal career counseling certifications. However.cx provides self-assessment tools for your personal development, not professional career counseling requiring licensure. See our full disclosure on the About page.
Q: Which tool should I start with? A: If you're preparing for interviews or major career moves → Career Intelligence Guide. If you're actively job hunting and need articulation help NOW → Digital Skills Translator. If you're exploring and want to start small → Digital Readiness Assessment. Not sure? Start with the Assessment—40% of people who take it upgrade to the Guide.
Q: How is this different from career coaching? A: Career coaching is personalized but expensive ($200-500 per session). However.cx provides systematic frameworks you complete yourself at 1/10th the cost. You get permanent resources you own forever vs. time-limited coaching sessions.
Q: Will this help me get a job? A: These tools help you gain career clarity—knowing where you stand, what you've achieved, and how to articulate it. They don't guarantee job placement, but customers report more confident interviews, better resumes, and clearer career decisions.
Q: How long does each tool take? A: Digital Readiness Assessment: 15 minutes. Digital Skills Translator: 20 minutes. Career Intelligence Guide: 20-30 hours over 2-3 weeks. All are self-paced.
Q: Can I use these multiple times? A: Yes. Once purchased, you own the tools forever. The Assessment can track progress over time. The Guide is a framework you can revisit. The Translator can be used for different applications.
Q: Are these tools specific to post-sales? A: Yes. All content, examples, frameworks, and language are designed specifically for Customer Success, Account Management, Implementation, and Customer Experience professionals. Not generic career advice adapted for post-sales.
Q: What if I'm based outside APAC? A: The tools work globally, but salary benchmarks and market context are APAC-specific (Australia, New Zealand, Singapore). If you're outside APAC, the frameworks and processes still apply, but regional data may not match your market.
Q: Do you offer refunds? A: 7-day money-back guarantee for digital products